Examples: Professional Consulting Case Studies
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Digital Services Transformation - Canadian Government Department
Digital Services Transformation - Canadian Government Department
About this project - A year-long engagement that achieved the following goals:
Created a new data analytics department (15 staff)
Delivered Agile training to 100 project leaders
Conducted sessions with leaders to define digital behaviours for the organization along with implementation tactics
Implemented a new service management technology to improve service management analytics and processes
Transitioned a 100% onsite call center to remote operations due to COVID 19
My role: Change Management Lead
Organizational design - collaborated with analytic subject matter experts to design and launch a new analytics department (25 staff)
Agile training - Developed and facilitated a series of full day Agile training sessions for leaders across the organization
Designed a digital behaviour assessment that was completed by teams and leaders to self-assess and assess other teams' digital maturity, then created a change management plan to guide adoption of new behaviors for leaders
Designed and delivered a communications and training program to transition staff (100 in 4 locations) from old manual ways of working to new methods using a series of new digital tools
Create a new KPI strategy for the call center and delivered the change management program to transition the call center to a new technology, and ways of working that focuses on the service experience and improved performance
Designed a change management COE, transition plan, and created a comprehensive change management toolkit for the COE to deliver change management programs independently in the future
Digital Service Transformation - Canadian Hospital Network
Digital Service Transformation - Canadian Hospital Network
About this project: A 1.5 year-long project that achieved the following goals:
Organizational Design - restructured a department to create a shared services team
Technology implementation - Implemented Oracle ERP and a new timekeeping digital solution
My role: Change Management Lead
Organizational communications - designed and collaborated with internal communicators to engage 10,000 staff members to raise awareness and understanding of the changes that would affect their day to day jobs
Training - oversaw the creation of training material for the new technology systems, and coordinated training delivery across the organization
Change network - upskilled and engaged a network of change agents to support change management efforts across teams
Knowledge transfer and project team engagement - Managed training from technical project team to client to help ensure sustainability of the technology after launch, eliminating reliance on external parties. Hosted a series of team social activities to build relationships, recognize positive contributions, and build trust over the project lifespan
Corporate Social Responsibility - UK Business Interest Group
Corporate Social Responsibility - UK Business Interest Group
About this project: A public and business-focused campaign to encourage up to 500 small, medium and large organizations across the UK to adopt socially responsible practices.
My role: Stakeholder Engagement Lead
Planned and coordinated public events that featured high-profile business and celebrity panelists
Client workshops - planned and facilitated workshops with clients to strategize ways to become more sustainable
Social media - wrote frequent social media and blog posts to contribute to the public conversation on corporate social responsibility
Leadership and Talent Development - Canadian Municipality
Leadership and Talent Development - Canadian Municipality
About this project:
Launched new performance management tools and processes to increase productivity, feedback and recognition
Launched a mentorship program for all staff
My role: Program and Change Management Lead
Program design - Collaborated with SAP technical experts to inform the design of a new performance development solution
Communicated and engaged with 100 leaders to adopt a new performance development and feedback
Training - Designed and oversaw delivery of training events to leaders to learn how to use the new tool and processes
Designed and launched a new mentorship program for all 5,000 staff members
Sustainability Transformation - UK Health Network
Sustainability Transformation - UK Health Network
About this project - A six-month project to achieve the following:
Assessed the sustainability and maturity of operational practices and equipment and procurement policies and processes
Designed a behavior change program and toolkit for the organization to guide adoption of new behaviours and practices
This partnership created a new service offering between the Transformational Change Consulting practice and the Corporate Sustainability Consulting practice at a global consultancy
My Role: Behavioural Change Manager
Conducted an organizational readiness assessment and change impact assessment to define the scale, scope and potential risk factors involved in guiding change for these series of operational improvements and recommendations
Created a behavioural change strategy and designed a change management toolkit in partnership with the client to enable them to facilitate the change
Digital HR Transformation - Two Canadian Public Service Organizations
Digital HR Transformation - Two Canadian Public Service Organizations
About this project: A 1.5 year long project to achieve the following:
Implemented SAP and Sodales solutions across two organizations in parallel, and 6000 staff members
My role: Change Management Lead
Co-created the design with leadership vision and key messages for stakeholder communications
Designed and delivered communications and engagement activities across many virtual and in person channels
Engaged a 40 person change network to guide the change locally across both organizations
Oversaw the design and delivery of training activities to upskill both organizations with the new solution
Created a change management toolkit for the organizations to guide change in the future
HR Transformation - Fortune 500 Pharmaceutical Organization
About this project: A 1.5 year long project to achieve the following:
Implemented Workday HR for 30,000 staff members across 15 countries
My role: Change Management Lead
Co-created the design with leadership vision and key messages for stakeholder communications
Assessed change impact to inform the change management strategy, factoring in cross-cultural engagement needs
Designed and delivered communications and engagement activities across 15 countries, involving virtual and in person events
Engaged a 100 person change network to guide the change locally
Oversaw the design and delivery of training activities to upskill all stakeholders
Createed a change management toolkit for the organization to guide change in the future
National change management training - Professional Services
National change management training - Professional Services
About this project:
Designed and delivered change management training to the change management experts in this national consultancy
My role: Training Lead
Designed a full day training session that involved subject matter experts in change analytics, industry lead, and senior leadership
Facilitated training across 6 provinces, and to 150 change management professionals
Hybrid Ways of Working and Space Optimization Project - Canadian Municipality
About this project and my role:
Guided the policy update and change management efforts required to support an organization through the introduction of hybrid work, and subsequently with maturing collaboration and communication practices in a hybrid work environment
Worked with leaders to update HR and facilities policies and practices
Assessed change impact and change management needs during space optimization efforts aimed to reduce office footprint with 3 different building locations affecting 1000 staff members
Coordinated, designed and delivered a series of change leadership and education sessions and resources for leaders
Operational transformation - North American automotive parts supplier
Operational transformation - North American automotive parts supplier
About this project: This was a year-long project aimed to:
Deployed SAP Finance and Operations to warehouse and sales sites across Canada and the United States to improve processes through digitization and modernization
My role: Change management Lead
Engaged leaders and the change network (50 people) in the design of the solution, in the design of the communications and training program, and then delivered train-the-trainer sessions to the change network so they could engage staff (5000) across all sites with the new processes and tools
HR transformation, Service Strategy and Change Center of Excellence- Global Airline
HR transformation, Service Strategy and Change Center of Excellence- Global Airline
About this project: A year-long project that achieved the following:
Implemented Workday HR to improve HR processes and HR services
Launched a change management center of excellence to guide internal change initiatives and reduce reliance on consultants
Improved the service experience in call centers
My role: Change Management Lead
Guided HR staff across all global sites (>20) to adopt new HR processes
Assessed change impact and readiness to inform the change management strategy
Created a change management toolkit and delivered training to the organization after go-live
Designed a communications and training program to enable the adoption of the new technology
Designed a change center of excellence and trained staff in change management tools and approaches
Facilitated sessions with call center leaders across 5 countries to identify service behaviours and process improvements
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